Acceptable use policy

At Daylit, many customers share the same servers, the same network and the same reputation. This policy makes sure one customer does not spoil it for everyone. It forms part of our terms and conditions.

This is a translation of the Dutch gebruiksbeleid. If the two versions differ, the Dutch version prevails.

1. What is not allowed

You may not use our hosting for:

• content or activities that break the law, including child sexual abuse material, terrorist content, discrimination, threats and defamation;
• infringing the rights of others, such as copyright, trademarks and privacy;
• phishing, fraud, imitation websites of existing organisations, and collecting login or payment details under false pretences;
• malware, viruses, botnets or distributing them;
• spam and unsolicited bulk email, and hosting sites promoted through spam;
• attacks on other systems, such as DDoS, port scans, intrusion attempts and exploiting vulnerabilities;
• open proxies, open mail relays, VPN or Tor exits and other services that let others route anonymous traffic through our network;
• cryptocurrency mining;
• torrent file sharing and offering large downloads that do not belong to a normal website;
• circumventing the security or limits of our service.

2. Fair use

Plans share storage, computing power and memory. Normal use for a website is always fine. Heavy use that hinders other customers, such as scripts that demand computing power continuously, is not allowed. If we notice it, we contact you first, unless there is immediate danger.

3. Email

Email from your site, for example from a contact form or web shop, goes through our mail server with a sending limit. Only send email to people who asked for it or with whom you have a relationship, and make it easy for them to unsubscribe.

4. Securing your site

Keep your themes, plugins and own code up to date and use strong passwords. If your site is hacked, it is not always your fault, but we do have to protect other customers and internet users. We may then shield your site temporarily and help you get it clean again.

5. Reporting abuse or illegal content

Do you see abuse or content you believe is illegal on a site hosted by Daylit? Report it via abuse@daylit.nl. Please include:

• the exact web address (URL) of the content;
• why you believe the content is illegal or breaches this policy;
• your name and email address, unless it concerns child sexual abuse material, which you may also report anonymously;
• a statement that you make the report in good faith and that the information is, to your knowledge, correct and complete.

You will receive an acknowledgement. We assess every notice carefully and tell you what we did with it. If there is an immediate threat to someone's life or safety, we also involve the police.

6. What we do in case of a breach

We choose the lightest measure that works: a warning, removing or disabling specific content, temporarily suspending the service or, for serious or repeated breaches, ending the agreement. The customer always receives an explanation of the decision and the reason, and can object via info@daylit.nl.

In case of criminal offences we may file a report and provide data to the police or judicial authorities where the law requires it.